Our Services
In the software lifecycle, nearly 70% of the cost goes into Application Support & Maintenance activities. Research suggests that large enterprises spend an average of 73% of their IT budget on Application Maintenance of existing system. Clearly, Application Management presents high potential for cost savings in global enterprises.
VSTL's expertise in Application support and maintenance has seen a long list of partnerships with our customers for more than a decade, VSTL offers a cost effective solution to customers through
- Focus on performance measures and continuous improvement besides Service Level Agreements (SLAs)
- Timely resolution of issues and root cause analysis of each issue
- Established support matrix offering Help Desk services
- Multi-level maintenance process using a Corrective, Preventive, Adaptive & Perfective approach
Methodology
VSTL has developed a high level of competency in providing Support for IT Operations remotely for many global corporations. VSTL has a unique and proven Application Management Methodology to ensure:
- Efficient knowledge transfer from existing staff
- Effective takeover of Application support
- Smooth & transparent operations
- Cost effective services
- Service is in line with SLAs
Best Practices
- Continuous improvement in application support and maintenance services with objective of lowering Total Cost of Ownership (TCO)
- Established practice focusing on defining / improving processes
- Feedback of lessons learned from projects to practice for wider implementation
- Generating knowledge repository of issues / resolution for future references.
Value Proposition
- Experience in supporting mission critical / business critical application for fortune 500 customers
- Decade long relationship with most of our customers
- Single window for providing application maintenance and support with infrastructure management
- Providing continuous improvement against industry standards and benchmark
- Binding SLA framework with Critical Service Level (CSL) and Quality Process
- Processes in line with ISO 9000 Standards and the SEI-CMMI framework